🛡️ How Zensible Protects Client Privacy

Safe, secure, and built for therapy, because your trust matters most.

At Zensible, we believe that privacy isn’t just a feature, it’s the foundation of therapy. Every information, every AI interaction, and every note you create is designed to protect your client’s confidentiality. Whether you’re a therapist documenting sessions or a client engaging with your therapist, your data stays secure, encrypted, and private. Always!

TL;DR Version

  • Your data is stored securely on Microsoft Azure with full encryption.

  • Only therapists and clients can access therapy data.

  • AI works locally, never using your information for training.

  • Personal details are automatically anonymised in notes.

  • Zensible complies with the DPDP Act (India) and global best practices.

1. Built on Microsoft Azure, Secured for Peace of Mind

Your data lives in the cloud, but only the safest kind.

  • Hosted on Microsoft Azure, one of the world’s most secure and compliant cloud platforms.

  • Encryption at every stage: All data is encrypted both in transit (SSL/TLS) and at rest (AES-256).

  • Access protection: Azure’s advanced security protocols, firewalls, and identity management ensure that only authorized users can access data.

Simply put: Your notes, client details, and therapy records are protected with enterprise-grade security, the same level trusted by global healthcare systems.

2. AI That Respects Boundaries

Zensible uses AI to make therapists’ lives easier, not to invade privacy.

  • No client data is used for external AI training.

  • Our AI operates within the secure Zensible environment and never sends information to public models or third-party systems.

  • The AI helps you summarise sessions, draft notes, and generate insights only for your account and only from your data.

We believe mental health data is sacred. That’s why our AI doesn’t “learn” from your client content, it simply works for you, securely.

3. Automatic Anonymisation and Privacy by Default

When Zensible’s AI processes session notes, it automatically removes personally identifiable information (PII) to ensure anonymity.

  • Client names like “Adarsh” are replaced with [Given Name].

  • Organisation names like “MindTree” become [Org Name].

  • Locations, contact numbers, and other identifiable details are masked.

This anonymisation happens automatically, before any AI processing occurs. As a result, notes that are contextually rich but personally neutral which is ideal for documentation, research, and collaboration without revealing identities.

4. Controlled Access - Only Therapist and Client Can See the Data

Your therapy data is never shared with anyone outside your therapy relationship.

  • Therapists and their clients are the only people who can view session data.

  • Zensible’s internal team cannot access your notes, transcripts, or messages.

  • Access logs and permissions are tightly controlled, ensuring zero third-party visibility.

5. Data Ownership & Consent

  • Therapists own the practice data they generate.

  • Clients own their personal data and can request access or deletion at any time under India’s Digital Personal Data Protection (DPDP) Act, 2023.

  • Zensible acts as a data processor, handling information strictly on behalf of the therapist and client.

We don’t sell, trade, or monetize your data… Ever!

6. Continuous Compliance with Indian Privacy Laws

Zensible is fully compliant with India’s DPDP Act, 2023 and the Information Technology Act, 2000.

We regularly review our systems, encryption protocols, and internal access policies to ensure compliance with evolving Indian and global privacy standards.

7. Secure Backups & Data Recovery

Even in emergencies, your privacy stays intact.

  • Daily encrypted backups with disaster recovery protocols.

  • Secure retention and deletion cycles to ensure your data isn’t kept longer than necessary.

  • Strict access controls prevent anyone, from retrieving data without explicit user consent.

8. Transparency You Can Trust

We don’t hide behind jargon or fine print.

Our Privacy Policy, Terms of Use, and Refund Policy are written in plain English, designed to be read and understood, not ignored.

Because when it comes to mental health, trust isn’t optional, it’s everything.

🌿 At Zensible, your story stays yours.

Because therapy deserves technology that listens, supports, and protects.