Terms Of Use
Updated: August 9th, 2025
About Zensible
Zensible is a mental health tech platform built by Zensible Counseling Private Limited. We help therapists, psychologists, and counselors in India simplify their practice with AI-powered documentation, scheduling, billing, analytics, and secure client management, all designed with Indian cultural context, data privacy, and professional compliance in mind.
The Fun Summary (a.k.a. TL;DR of Our Terms)
We know legal terms can be long. Here’s the snack-size version. The fun version is not legally enforceable, so please still read the full thing as well!
You + Zensible = Digital handshake 🤝
By using Zensible, you agree to these terms - no pen or paper needed, just a click.One Agreement, Two Audiences 🙌
Whether you’re a therapist managing your practice or a client booking sessions, these terms apply to you.Your clients, your data 🔐
You own your client data. We process it for you, keep it secure, and follow India’s DPDP Act.Brains for our brains 🤖
Our AI learns from anonymised data only - no names, no personal identifiers, no “Black Mirror” moments.Billing basics 💳
Therapists pay for the tools, unless clients buy extras directly. Refunds follow our 14-day rule for annual plans.
AI is your assistant, not your boss 📝
We may your therapy admin smooth, but the therapeutic relationship is between therapist and client, not us.We play by Indian rules 🇮🇳
Governed by Indian law, with courts in Bengaluru for disputes.
💡 Why read the full thing? Because it has all the details on data privacy, professional responsibilities, and your rights as a Zensible user.
👉 We promise it’s worth a skim, especially if you’re a detail-oriented person!
1. Parties; Short Title; Acceptance Without Signature
1.1 Parties. These Terms of Use (the “Terms”) constitute a binding agreement between Zensible Counseling Private Limited, a company incorporated in India (“Zensible”, “we”, “us”, “our”), and the person or entity that accesses or uses our website(s), software, applications, APIs, and related services (collectively, the “Services”).
1.2 Short title. For simplicity, Zensible Counseling Private Limited is referred to as “Zensible.”
1.3 “User” means any individual or entity using the Services, including (a) mental health professionals (“Therapist Users”) and (b) individuals seeking or receiving services from a therapist via the Platform (“Client Users”). These Terms apply to both Therapist Users and Client Users, except where provisions expressly state otherwise.
1.4 No signature required; digital acceptance. You accept these Terms by clicking “I Agree,” creating an account, using the Services, or continuing to use the Services after we publish an update. No physical signature is required; electronic acceptance forms a valid and enforceable contract under Section 10A of the Information Technology Act, 2000.
2. Definitions
“Account” means your user profile used to access the Services.
“Client” means an individual who receives services from you.
“Client Data” means data relating to a Client (e.g., notes, session records, demographics) that you or your organization upload to or generate via the Services.
“De‑Identified Data” (or “Anonymised Data”) means data that does not identify a natural person and cannot reasonably be used to re‑identify a natural person, whether alone or in combination with other data.
“User Content” means content you submit to the Services, including Client Data.
Other capitalized terms are defined in context.
3. Eligibility and Professional Use
3.1 Age and authority. You must be at least 18 years of age. If you use the Services on behalf of an entity, you represent you have authority to bind that entity.
Client Users under 18 may only access the Services through a therapist who has obtained verifiable parental/guardian consent.
3.2 Professional compliance. You are solely responsible for complying with laws, professional codes and telemedicine/tele‑psychology rules applicable to your practice (including the Telemedicine Practice Guidelines, 2020 for Registered Medical Practitioners, as amended or replaced).
Client Users are responsible for providing accurate information to their therapist and for using the Services in accordance with any guidance given by their therapist.
3.3 No medical advice from Zensible. Zensible does not practice medicine/psychology, does not provide medical advice, and is not a healthcare provider. The Services support—not replace—your professional judgment.
For Client Users, any advice or treatment is provided solely by your therapist, not Zensible.
4. Accounts and Security
4.1 Account security. Keep credentials confidential and notify us of unauthorized use. Each Client User must maintain their own account and not share it with others, except with explicit consent from their therapist (e.g., for dependent minors).
4.2 Accuracy. You must provide accurate registration, billing, and compliance information.
4.3 Access controls. You are responsible for configuring access roles/permissions for your staff and collaborators.
5. Services; Changes; Beta Features
5.1 Scope. The Services may include AI‑assisted documentation, scheduling, billing, analytics, team collaboration, and practice‑management modules.
5.2 Changes. We may modify or discontinue features with reasonable notice where practical; continued use after updates signals acceptance.
5.3 Beta/Early access. Beta features are provided “as is” and may be unstable or change without notice.
6. Acceptable Use
You will not: (a) misuse or interfere with the Services; (b) reverse engineer or circumvent technical protections; (c) upload unlawful, infringing, or harmful content (including malware, CSAM, or incitement to violence); (d) use the Services to violate privacy, intellectual property, or professional/ethical standards; (e) attempt to re‑identify De‑Identified Data.
Client Users must not upload content that is abusive, threatening, harmful, or otherwise inappropriate in the context of therapy or communication with a therapist. Therapist Users must not use Client Data beyond the scope of the professional relationship and applicable law.
7. Privacy, Roles, and Indian Data Protection
7.1 Your role. You are the data fiduciary/controller for Client Data. Zensible acts as a data processor/service provider when processing Client Data on your instructions.
Client Users are “data principals” under the DPDP Act with rights to access, correct, and request deletion of their personal data through their therapist.
7.2 Indian law. We implement technical and organizational measures consistent with Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and IT Act, 2000 principles and rules on reasonable security practices.
7.3 Lawful basis & consent. You are responsible for obtaining all consents and providing notices to Clients for processing Client Data (including recording, transcription, and AI‑assisted features), as required by applicable law and professional rules.
7.4 Security. We use industry‑standard safeguards and maintain policies aimed at preserving confidentiality, integrity, and availability. Without limiting your obligations, we will notify you of a data incident as required by law.
8. Use of De‑Identified/Anonymised Data; Model Improvement
8.1 What we may use. Zensible may use De‑Identified/Anonymised Data derived from User Content and service‑usage telemetry to (a) operate, maintain, and secure the Services; (b) develop, train, and improve algorithms and AI models; and (c) generate aggregated statistics and benchmarks that do not identify any natural person or customer.
Client Data may be used in de-identified form to improve AI features, but will never be shared in a way that identifies any Client User or Therapist User.
8.2 No sale of personal data. We do not sell personal data.
8.3 Assurance. We will maintain processes intended to prevent re‑identification and to segregate personal data from De‑Identified Data pipelines used for model improvement. Industry practice supports limited use of de‑identified data for learning and accuracy gains in clinical note‑assist tools.
9. Data Location and Transfers
We may process data in or outside India using sub‑processors subject to contractual safeguards and applicable law. You authorize Zensible to engage sub‑processors for the foregoing purposes.
10. Retention and Deletion
We retain Client Data for the period your organization configures (or, if not configured, for a period reasonably necessary to provide the Services and comply with law). Upon (a) verified request or (b) termination, we will delete or return Client Data unless retention is required by law, dispute, security, or backup integrity constraints.
For Client Users, data retention is governed by the therapist’s configuration and legal requirements. Zensible will delete Client User personal data when instructed by the therapist or when required by law.
11. Third‑Party Services and Integrations
The Services may link to or interoperate with third‑party products (EHRs, video, payments). Zensible is not responsible for third‑party terms, privacy practices, or downtime. Your use of third‑party tools is governed by their terms.
12. AI Outputs and Professional Judgment
AI‑generated suggestions, summaries, and classifications may be inaccurate or incomplete and are provided for informational support only. You are solely responsible for verifying accuracy and exercising professional judgment before relying on any output.
For Client Users, AI outputs (e.g., summaries of your therapy sessions) are for your reference only and do not replace your therapist’s professional advice.
13. Fees, Billing, Taxes; Trials; Refunds & Cancellations
13.1 Fees. You agree to pay fees as described at purchase. Prices are exclusive of taxes; you are responsible for applicable GST and other taxes.
Fees apply primarily to Therapist Users unless a Client User purchases services or subscriptions directly from Zensible (e.g., in-app wellness programs).
13.2 Auto‑renewal. Subscriptions renew automatically unless cancelled per your plan’s terms.
13.3 Trials. If you sign up for a trial, billing begins when the trial ends unless you cancel before expiry.
13.4 Refunds & cancellations. Unless your order page states otherwise, (a) annual subscriptions may be cancelled within 14 days of purchase for a refund; otherwise, service continues through the current term with no pro‑rata refund; (b) monthly subscriptions may be cancelled anytime, with service continuing to period end.
14. Confidentiality
Each party must protect the other’s Confidential Information using at least reasonable care and not disclose it except to personnel and sub‑processors bound by confidentiality obligations or as required by law.
15. Intellectual Property; License; Feedback
15.1 Zensible IP. We and our licensors own all right, title, and interest in the Services and underlying IP. You receive a non‑exclusive, non‑transferable, revocable right to access and use the Services during your subscription.
15.2 User Content. You retain ownership of User Content; you grant Zensible a limited license to host, process, transmit, display, and create derivative works only as necessary to provide the Services and as otherwise permitted in these Terms (including De‑Identified Data uses).
15.3 Feedback. You grant Zensible a perpetual, royalty‑free license to use feedback and suggestions to improve the Services.
16. Compliance Addenda (DPA/BAA)
If your organization requires a Data Processing Addendum (DPA) or similar terms, Zensible will provide one upon request. Where applicable to your practice setting, you remain responsible for entering into any healthcare‑specific associate agreements required by law; Zensible will support reasonable compliance requests consistent with its role as a processor/service provider. (For context on industry associate‑type obligations, see typical “BAA” constructs.)
17. Warranties and Disclaimers
17.1 Mutual. Each party warrants that it has the power and authority to enter these Terms.
17.2 Service disclaimer. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, accuracy, non‑infringement, or uninterrupted operation.
18. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, special, incidental, consequential, or punitive damages, or lost profits, revenue, or data, even if advised of the possibility. Zensible’s aggregate liability for all claims in any 12‑month period will not exceed the fees actually paid to Zensible for the Services giving rise to the claim during that period. Nothing limits liability that cannot be limited under applicable law (e.g., willful misconduct).
For Client Users, Zensible is not liable for the therapeutic outcomes of sessions conducted via the Platform; such outcomes are solely the responsibility of the therapist you engage with.
19. Indemnification
You will indemnify and hold Zensible harmless from third‑party claims arising out of (a) your breach of these Terms; (b) your misuse of the Services; (c) your violation of law or professional rules; or (d) User Content (including Client Data). Zensible will indemnify you for third‑party claims alleging that the unmodified Services infringe a third‑party IP right, subject to customary exclusions.
Client Users agree to indemnify Zensible for any misuse of the Services that results in harm to a therapist or other users.
20. Electronic Communications; Notices; Grievance Redressal
20.1 Electronic communications. You consent to receive notices and communications electronically (e.g., email, WhatsApp, in‑app).
20.2 Grievance Officer (DPDP Act). Zensible designates the following for grievances/rights requests: Vedha C Bharathi, Founder & CEO, grievance@zensible.in. We will acknowledge and resolve grievances within timelines required by law.
21. Term; Suspension; Termination; Effects
We may suspend or terminate access for breach, fraud, non‑payment, or risk to the Services or others. You may terminate per your plan. Upon termination, your right to use the Services ceases; Sections intended to survive (e.g., confidentiality, IP, data provisions, limitations, indemnities) will survive.
22. Force Majeure
Neither party is liable for delays or failures due to events beyond reasonable control (e.g., acts of God, internet failures, cyber‑attacks, legal changes).
23. Assignment
You may not assign these Terms without our prior written consent, except to an affiliate or successor in interest in connection with a merger or sale. We may assign to an affiliate or as part of a restructuring or sale.
24. Governing Law; Venue
These Terms are governed by the laws of India, without regard to conflict of laws. Courts in Bengaluru, Karnataka shall have exclusive jurisdiction over disputes. Nothing prevents either party from seeking injunctive relief in any competent court.
25. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms and revise the Effective Date. Your continued use after the update constitutes acceptance of the revised Terms.
26. Entire Agreement; Severability; Waiver
These Terms (and any incorporated policies, order forms, or addenda) are the entire agreement between you and Zensible regarding the Services, and supersede prior or contemporaneous agreements. If any provision is held invalid, the remainder remains effective. A failure to enforce any right is not a waiver.
27. Contact; Company Details
Zensible Counseling Private Limited
Registered Office: 1F 802, Akme Harmony Apt, Ambalipura, Varthur hobli, Bellandur, Bangalore South, Bangalore- 560103, Karnataka
CIN: U62099KA2024PTC193466
Email: hello@zensible.in