27/12/2025

Comprehensive Client Management for Therapists

Objective

Steps for therapists to effectively manage client information and session details using the client management system.

Key Steps

1. Accessing Client Information

  • Navigate to the client's list in the management system.

  • Click on the name of the client you wish to view.

2. Reviewing Client Details

  • Check important client details such as:

    • Start date of therapy

    • Client's last name

    • Date of last completed session

    • Date of next booked session

    • Status of assigned homework

    • Client's email and phone number.

3. Confirming Session Completion

  • Ensure that the session is marked as complete by approving the session notes.

  • Note that only approved sessions will appear as completed in the system. 

4. Checking Next Session Details

  • Review the next session information, whether booked by the client or by you.

5. Managing Consent for Note-Taking

  • Check if the client has marked consent for automatic note-taking.

  • If consent is not marked, you can update it immediately after discussing with the client.

6. Accessing Client Summary

  • View a summary of discussions with the client, which is available on their profile.

7. Viewing Emergency Contact Information

  • Access the client's emergency contact details by clicking on the relevant section.

8. Reviewing Session History

  • Click on the session history link to view all past sessions with the client.

9. Accessing Client Profile from Upcoming Sessions

  • During an upcoming session, use the 'View Client Profile' button to access detailed client information.

10. Accessing Client Profile from Session Notes

  • You can also view the Client Profile from the session notes section for quick reference.

Cautionary Notes

  • Ensure that all client information is kept confidential and secure.

  • Always obtain consent before making any updates to client profiles.

Tips for Efficiency

  • Regularly update client information after each session to maintain accuracy.

  • Use the summary feature to quickly recall previous discussions before sessions.