Objective

This SOP outlines the steps for clients to access and understand their therapist's profile on the platform, ensuring a smooth onboarding experience.

Key Steps

1. Accessing Therapist Profile URL

• As a client, obtain the therapist's profile URL.

• The therapist can share this URL through:

  • Social media

  • Direct message

• Once received, paste the URL into a web browser to view the profile.

2. Reviewing Therapist Information

• On the therapist's profile, you will find:

  • Therapist's name

  • Quick introduction

  • Links to their social media (if provided)

  • Availability for sessions

  • Description of their therapy approach and specializations

  • Years of experience

  • Languages spoken

  • Session types offered and their costs.

3. Checking Availability and Session Types

• Look for the therapist's first available slot and other available slots.

• Review the types of sessions offered:

  • In-person sessions (check location on Google Maps)

  • Virtual sessions

• Note the minimum cost for sessions listed.
  

Cautionary Notes

• Ensure that the therapist's profile URL is correct to avoid accessing the wrong profile.

• Be aware that the listed costs are minimums; actual session costs may vary based on the type of session selected.
  

Tips for Efficiency

• Save the therapist's profile URL for future reference.

• Familiarize yourself with the therapist's specialisations to ensure they meet your needs before booking a session.